Other Questions Get ready for Remote Assistance If you’ve booked a remote assistance session with one of our KeySwiftly support agents, here’s everything you need to know to ensure a smooth and secure experience. Before the Session Step 1: Download AnyDesk Go to the official website: www.anydesk.com Click “Download” to get the version compatible with your operating system (Windows, macOS, etc.). Once downloaded, open the file to launch AnyDesk — no installation is required. Step 2: Share Your AnyDesk Address When AnyDesk opens, you’ll see a 9-digit address labeled “Your Address.” Share this address with your KeySwiftly support agent at the scheduled time. Step 3: Accept the Connection Our agent will request access to your device. A prompt will appear — click “Accept” to start the session. Step 4: Stay Connected Keep AnyDesk open and remain at your computer for the duration of the session. You can see everything the agent is doing in real time. Step 5: End of Session You may now close AnyDesk — our access is fully and automatically terminated. Once the support task is completed, the agent will disconnect. Prepare for Your Session Be on time and remain at your computer throughout the session. Ensure your device is fully charged or plugged in. Make sure you have a stable internet connection. Choose a quiet space with minimal distractions. Important Notes Please have access to any accounts required for the installation (e.g., your Microsoft account). Communication during the session will happen via live chat or within the AnyDesk window — no phone calls needed. We never ask for your passwords or login credentials. You’ll enter those yourself when necessary. Session duration may vary depending on internet speed or unexpected technical issues. Remote support is limited strictly to the installation or troubleshooting of software purchased from KeySwiftly, or anything specifically pre-agreed upon. We do not provide assistance for unrelated technical issues outside the scope of your order. Once the session ends, our access is immediately and permanently terminated for your security. Extra Tips for a Smooth Session Close unnecessary apps and browser tabs to improve system performance. If using a work device, ensure you have administrator rights. If prompted, grant AnyDesk the required permissions to allow remote control of your device. Next - Other Questions Who is behind KeySwiftly?
